Star Connect

New SMS Messages

Customer ID	Test	Name	Phone	Status	Sentiment	SMS Unread	Notif.	Most Recent Event	MRE Date

Customer

Customer ID —

Owner ID

Last SMS Sent

Most Recent Event

First name

Last name

Phone

Preferred Contact Method

Address

Unit / Apt

City

State

ZIP

Timezone

Status & Sentiment

Status

Sentiment

Age range

Marital status

Gender

Preferred travel method

Income

Travel frequency

# of children

Homeowner

Major credit card

Citizenship

Valid ID

Timeshare owner

Timeshare with

Is Owner

Owner Type

Membership Level

Date Became Owner

Owner ID

Gray Card Member?

Tier Level

Member Since

Status

Member ID

Notes

Activity Log

Vacations

Leads

Appointments

Email History

Successful Sends: 0

Date	Template	Subject	Delivery	Open	Click	Source	Sent By

SMS History

Mass Replace

Field

New Value

Vacation ID	Customer	Pkg Code	Destination City	Arv Dt	Vacation Status	Sold	Dt Created	Must Travel By	SMS Nudges	Email Nudges	MktgCtrCode

Vacation

Vacation ID —

Vacation Pkg Code

Dt Created

—

Dt Sold / Register

—

Date Pick Calendar Opens On

Dt Must Travel By

Travel Date

—

Package Name

—

MktgCtrCode

TM Code

Mktg Origin Code

Vacation Pkg Code

Package Name

—

Original TD

—

Lead ID

—

Bounce-Back Tour

Customer Customer ID: —

—

Phone: —

Email: —

Callback

No callback scheduled

Age Range

Marital Status

Gender

Preferred Travel Method

Income

Travel Frequency

Children

Homeowner

Read-only. Edit on the customer record via Edit Customer Profile.

Status & Decision

Vacation Status

Decision Desc

Travel Companion

No companion on file

Hotel Accommodations

Hotel FTD

Delivery

Dt Sent

Sent By

Entertainment

Entertainment FTD

Delivery

Dt Sent

Sent By

Appointment

Appointment FTD

Delivery

Dt Sent

Sent By

Category Admin CustSvc

Notate Cust Yes No

Date Created	Submitted Date	Date Requested	Entertainment Preference	Contact Method Preference	Clicks	IsRead

Quote #	Created	Check-In	Check-Out	Property	Amount	Status	Expires

Amount

Reason

Dt Created	Payment Type	Reason	Amount	Sent Via	Result	Gateway #

Total $0.00

Booking #	Hotel	Check-In	Check-Out	Status	Resort Fee	Primary

Ent #	Show / Event	Date	Time	Location	Qty	Cost	Committed	FTD Date / Method	Primary

Tour Date	Tour Time	Showroom	Agent	Status	Disposition	Tour Revenue	Primary

Successful Sends: 0

Date	Template	Subject	Delivery	Open	Click	Source	Sent By

From To

Email / SMS Contact

Emails Sent

Dt Last Email

—

SMS Sent

Dt Last SMS

—

Counts are messages logged against this vacation specifically — the SMS History thread above can include more, since it's matched by phone number.

Cancel Detail

Is Trip Cancelled?

Is Refund?

Dt Cancel

—

Cxl Code

—

Cxl Reason

—

Cancel By

—

Cancel Vacation Record

This will set the vacation status to Canceled. Confirm the details below.

Cancel Date

Refund involved?

Cancel Code

Cxl Reason

Payment Transaction

Date

Type

Amount

Card

Result

What do you want to do with this transaction?

Cost

Guest Revenue (+)

$0.00

Hotel Cost (−)

$0.00

Entertainment Cost (−)

$0.00

Comm. (−)

$0.00

True Cost (=)

$0.00

Commissions

$0.00 total commission recorded on this vacation (see Cost panel).

Activity Log

Lead ID	Customer	TM Code	Status	Assigned

New Appointment

Enter the customer's details to get started.

Phone (10 digits)

First Name

Last Name

Appointment #

Cust ID

Communication Preference: —

Age Range

Marital Status

Gender

Preferred Travel Method

Income

Travel Frequency

Children

Homeowner

Companion

First Name

Last Name

Marital Status

Age Range

Tour Date

—

Tour Time

—

Showroom

—

Tour Status

Tour Disposition

Mktg Ctr Code

Agent

Agent Full Name

Greeter

Greeter Full Name

OPC

OPC Full Name

Podium

Podium Full Name

Sales Rep

Sales Rep Full Name

Sales Mgr

Sales Mgr Full Name

VLO

VLO Full Name

Offer Code

Internal Description

Guest's Description (Public)

Is Sale (Tour Buy)

Sale Date

Sale Status

Sale Cancel Date

Sale Disposition

Membership Level

Sale Amount

Down Payment Amount

Sale Type

Gift	Date	Time	Location	Qty	Cost	Committed

Category Admin CustSvc

Notate Cust Yes No

Successful Sends: 0

Date	Template	Subject	Delivery	Open	Click	Source	Sent By

From To

Activity Log

Vendor #	Status	Business Name	Destination	Contact Name	Follow-Up Date	Date Created	Date Established

Vendor

Status

Substatus

Follow-Up Date

Destination Name

Business Name

Website

Contact Name

Contact Phone

Contact Email

Sales Rep

Category Admin CustSvc

Past Notes

Attachments

Email History

Date	Template	Subject	Delivery	Open	Click	Source	Sent By

Add Location

Location Label

Primary Location

Address

City

State

Zip

Label	Address	Primary

Add Deal

Deal Status

Start Date

End Date

Terms

Status	Terms	Date Range

Add Link

Label

URL

Label	URL

Activity Log

Every hotel booking across every vacation — for spotting duplicate room bookings and keeping tabs on what's still open.

Booking #	Vacation ID	Hotel	Resort Fee	Name on Reservation	Check-In/Out	Dt Htl Bkd	DtMustCxlBy	DtHtlCxld	Status	Booking Cost	Guest CoPay	Htl Refund Amt	Total Cost	Customer ID

Every payment across every vacation quote and appointment.

Transaction #	Date	Customer	Amount	Type	Result	Card

Period	Transactions	Total Amount

Sends, opens, clicks, bounces, and unsubscribes across every customer and vacation.

Percentages are each column's share of that row's Sent count — e.g. Open Rate is what fraction of the emails sent that period were opened at least once.

Period	Sent	Opened	Open Rate	Clicked	Click Rate	Bounced	Bounce Rate	Unsubscribed	Unsub Rate

Showroom

Date

Time

Day

Allotment

Booked

Available

Center Code

Showroom	Date	Time	Day	Allotment	Booked	Available	TimeZone	MktgCtr

Showroom

Build Waves

Showroom

Start Date

End Date

Default Allotment

Days

Wave Times

Time Zone

Marketing Centers

★

Creating waves…

Assign Who Can Sell

Assign to Marketing Centers Clear all (nobody can sell)

Who do you want to assign these to?

Records that already have one of these left as-is. Nothing already assigned gets removed.

Day

★

Updating who can sell…

★

Saving personnel & setting up login…

This can take a few seconds. Please don't click away.

Email Templatesi

ID	Name	Subject	Category	Table	Active

SMS Templatesi

Template Name

Marketing Centers

Code

Call Center Name

City

Active

Manager Name

Manager Email

Vacation Pkg Codes This Center Can Sell

—

Set per-code in Settings > Offers Pricelist > Who Can Sell — read-only here, just a peek.

ID	Code	Call Center Name	Manager	City	Active

Marketing Originsi

Active

Origin Code

Converts To (Offers Pricelist)

Package Description

Short Descriptioni

Internal Description

Campaign Type

Campaign Start

Campaign End

Marketing Center(s) — can share this code

Landing Page URL

QR Codei

ID	Code	Short Description	Campaign Type	Converts To	Campaign Start	Campaign End	Active

Nova Knowledge Base

What "Ask Nova" (the in-app help chat) actually knows — add or edit an article any time, no code change needed. Only Active articles are given to Nova.

Personneli

Username

First Name

Last Name

Position

Hire Date

Date Terminated

Work Phone Number

Timezone

Idle Logout (hours)

Blank = never. Signs this person out after this many hours with no activity, with a warning 2 minutes before. Only an Admin can change this.

Work Email

This is the email this person logs into Star Connect with.

Privilege Access

Marketing Center

Modules

Marketing Centers this user can manage

Showrooms this user can book into

Sales Positioni

Activity Log

ID	Username	Name	Position	MktgCtrCode	Hired	Employment	Privilege Access	Login Access

Showrooms

Name / Location

Showroom Type

Active

Address

City

Phone

Default SMS Template

Default Email Template

ID	Name / Location	City	Phone	Showroom Type	SMS Template #	Email Template #	Active

Hotel Directory

Hotel Code

Hotel Name

Destination City

Address

Phone

Website

Check-in

Check-out

Resort Fee $

Check-In Messagei

Cancellation / Reschedule Policyi

Hotel Photosi

Blackout Dates —

Start Date

End Date

Reason (optional)

Add Blackout Dates —

Start Date

End Date

Reason (optional)

	ID	Code	Hotel Name	City	Phone

This area is intentionally tucked away from day-to-day workflow — enter the Admin PIN to continue.

Sending Numbersi

Marketing Center

Phone Number

Label

Provider

Active

Credential Key

Only matters for Twilio numbers. Tells the send function which server-side secret set to use when this provider account has more than one Twilio subaccount (or, later, more than one Zoom Contact Center account). Must exactly match the suffix on the secrets set for it, e.g. RSIMARKETING for TWILIO_ACCOUNT_SID_RSIMARKETING.

Purpose

Lets a Marketing Center have separate numbers for mass Text Blasts (Broadcast) vs one-to-one messages (Transactional) — a blast prefers the Broadcast number, a single message prefers Transactional, when a center has more than one active number.

ID	Marketing Center	Phone Number	Label	Provider	Credential Key	Purpose	Active

Entertainment Pricelisti

Title

Gift Code

Supplier Name

Cost Per Unit

FTD Email Template #

—

Star Connect

Customer

Vacation

Email Templatesi

SMS Templatesi

Marketing Centers

Marketing Originsi

Nova Knowledge Base

Personneli

Log In Activity

Showrooms

Hotel Directory

Value Lists

Sending Numbersi

Cancel Codesi

US Statesi

Entertainment Pricelisti

Offers Pricelisti